Membership FAQ


How do I sign up for the COT Membership?

You may sign up online at www.cityoftomorrow.sg or over the counters at our store.

 

What are the levels of membership available?

There are 3 tiers of membership –


Human Tier

To join: Sign up is free! Simply sign up online or over the counters at our store.

 

Robot Tier

To join/upgrade: Spend $300 over a period of one month to qualify.

 

A.I Tier

To join: Spend $700 over a period of one month to qualify for this tier instantly.

To upgrade: Spend $450 over a period of one month to upgrade from Robot to A.I Tier.

 

How long is my membership valid for?

You will be our lifetime member, regardless of tier!

 

My personal details have changed, how do I notify City of Tomorrow?

You may contact City of Tomorrow at +65 6327 9395 or e-mail us at heythere@cityoftomorrow.sg

 

Will I be able to accumulate COT points on sale merchandise?

Yes! You may accumulate COT points on sale items purchased at our store. However, COT points will not be issued on purchases made using vouchers as payment.

 

Are COT points given immediately upon purchase?

Yes! COT points are reflected in your account instantly after the transaction is completed.

 

How is my COT points earned calculated towards tier upgrade?

COT points earned from purchases will qualify towards membership tier upgrade from the date that points are credited to the membership account.


What can I do with COT points earned?

Points earned through COT purchases can be redeemed instantly to offset your purchases at City of Tomorrow. Alternatively, points earned can be used to redeem COT products*.


*Check out our rewards page for the full list of products for redemption. While stocks last!

 

How do I redeem my COT points?

Simply inform the staff at City of Tomorrow that you would like to redeem your COT points instantly to offset your purchases. Quote your name and IC number at the point of payment.

Redemption of products can be done online via your membership account with us.

 

Can I use my COT points during sales or together with other promotions/gift vouchers?

Yes! COT points are valid for use during sales, in conjunction with any other promotions, with the use of selected promotion and gift vouchers at City of Tomorrow unless otherwise stated. However, COT points will not be issued on purchases made using vouchers as payment.

 

How do I collect my redeemed products?

You may collect your choice of product redeemed through COT points at our store. Please allow 5 working days for redemptions to be ready for collection from date of redemption.

 

How long are my COT points valid for?

COT points will expire one year from the date of earning.

 

Can I redeem the same reward more than once?

Yes! You may redeem a reward, as many times as you wish so long as you have sufficient points and the reward is available.

 

Can I transfer my COT points to my friends or family?

No. All COT points are issued in the name of our members and are non-transferable.

 

How can I keep track of my COT points?

You are able to check your point balance online by logging-in to your account on our website.

Alternatively, you can e-mail us at heythere@cityoftomorrow.sg to request for your points balance.